Shipping and Returns

SHIPPING

We do our best to get your orders out within 24hrs of your payment being received however this may take a little longer during busy periods. If you need your order in a hurry please let us know and we can do our best to arrange this.

AUSTRALIA

All orders are shipped Express Post via Australia Post with Tracking.
Express Shipping is $12.50 and if you spend more than $100 in one order, you’ll receive FREE express shipping.

If you require registered post or signature on delivery, we can also arrange that – please just leave us a note during check out and we will get back to you with the current rates.

INTERNATIONAL

International orders are also shipped via Australia Post, via Air Mail.
International shipping will be automatically calculated at checkout.
Please note, this option is not tracked. If you’d like a tracked option please let us know (before checkout, via email) and we can give you a quote.
Slinky Lizard Designs can not be responsible for any customs or importation charges that maybe incurred with international orders. It is the customer’s responsibility to cover any customs/import charges.

*Unfortunately our free express shipping option is only available withing Australia and is not valid on international orders.

Please ensure that you enter the correct shipping/address details during checkout!
We will ship to the address entered during checkout and we cannot alter this once your order has been processed – please double check this!
Slinky Lizard Designs is not liable for purchases returned to us due to incorrect addresses.

Shipping times are dependent on Australia Post. Whilst we will always do our best to get your order out asap, we have no control over Australia Post delivery times and recommend you visit the Australia Post website if you have any concerns regarding this.

We do our bit to try and package your order with the environment/sustainability in mind. We try to minimise packaging waste where possible, whilst still ensuring your purchases arrive safely to you. We also try to avoid plastics where possible and where bubble wrap has been used, it is always recycled/repurposed. If you have any queries regarding our packaging, please do not hesitate to ask.

RETURNS

All items are listed online with as much information as possible. It is the customers responsibility to ensure all product descriptions, including sizing, colour, etc. is read and understood before purchase. Please do not hesitate to contact us before purchasing if you have any queries regarding a product.
Product photography is edited as little as possible and all colours are as true to life as possible. Please be aware though that due to screen differences/types/resolutions etc. colours may vary.

All items are packed with the utmost care, however if your products arrive to you in an unsatisfactory condition, please contact us IMMEDIATELY via email and we will do our best to rectify the situation.

We want you to be happy with your purchase so if you have any issues please do contact us.